The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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WHITEPAPERS

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Nucleus Research: The Future of Sales Performance Management

Whitepaper | Sponsored by: Oracle

Download this document to learn new technologies and tools that are improving sales managers' ability to measure and enhance the performance of their sales teams. Download today!

Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Service

Whitepaper | Sponsored by: Oracle

This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems. Download today.

802.11ac in the Enterprise: Technologies and Strategies

Whitepaper | Sponsored by: Meru Networks | PUBLISHED: March 31, 2014

Download the White Paper "802.11ac in the Enterprise: Technologies and Strategies" to learn from industry expert Craig Mathias about the technologies behind 802.11ac, deployment misconceptions and review steps that every organization should take in getting ready for 802.11ac.
Download today!

Download a FREE PREVIEW of the 2013 Smart Grid Hiring Trends report!

Whitepaper

Featuring 76 unique tables illustrating nearly 30 Smart Grid hiring topics, this original research offers human resources professionals and hiring executives unique insight into emerging Smart Grid human resources challenges, solutions and trends. Click here to download the executive summary.

Customer Experience for Service

Whitepaper | Sponsored by: Oracle | Published: October 16

This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience and the Oracle approach for empowering new service experiences. Download today!

How to Transform Your Mobile Customer Care Strategy

Whitepaper | Sponsored by: Oracle

It's all about the SCI: the smart, connected interaction. It's not easy - mobility increases the number of variables going into each interaction, requires the preservation of context across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.