Utilities ranking customer satisfaction higher in 2013
New research by Tantalus reveals that municipal and cooperative utilities are making customers a priority in 2013.
Tantalus asked the top public power utilities in North America to address concerns and investment priorities they have for 2013. The number one issue needing to be addressed in 2013 is customer concerns, according to 42 percent of respondents, indicating a focus on adopting new technologies that keep rates low and minimally impact customers, according to Tantalus.
Educating customers ranked third, above security enhancements and billing solutions.
Utilities are also beginning to focus more on shaving peak loads away from the public eye, as they realize consumer interest in reducing energy consumption is still relatively non-existent, according to Tantalus.
- see this article
EPRI research reveals what utilities don't know about customers
JD Power reports uptick in customer communications satisfaction
E Source names top utilities in large business customer satisfaction
Midsize business values low prices, reliability and customer service