Consumer Engagement

Latest Headlines

Latest Headlines

Making an impression: Southern California water campaign goes digital

Up to $5.5 million will be spent as part of the ongoing effort to get the water conservation message out to millions of Southern Californians through a multi-cultural, multi-lingual and multi-generational outreach initiative.

Patty Durand on the next, next thing in smart grid

At a time when more than 50 percent of consumers have never heard the terms 'smart grid' or 'smart meter,' the Smart Grid Consumer Collaborative (SGCC) has designed an infographic illustrating "the smart grid journey as the next modern human innovation in technology." I caught up with SGCC Executive Director Patty Durand to take a deeper dive into the infographic and how it will help energy consumers understand how a smart grid can benefit them and advance their daily lives.

Battery storage may be slowed down by one major flaw

Battery storage for renewable energy is an important technology-- but it may not yet be a viable technology. A pilot project to test integrated rooftop solar into the grid through battery storage found the economics of the innovations are not yet where they need to be.

The next-gen nuclear workforce pipeline

The energy industry has been working toward training the future workforce, but who is addressing the need for qualified nuclear workers?

Ops improvements to make customers happy? Don't bother

There is good news and bad when it comes to the way in which residential customers view their utilities. The good news is, trust is higher than ever before. The bad news, if you are a utility, is that you may be focusing your customer efforts in the wrong place.

HECO investigating adverse affects of net metering

Hawaii is on a path toward 100 percent renewables, and the Hawaiian Electric Companies (HECO) are looking for a plan as to how they will get there. HECO filed a proposal with the Hawaii Public Utilities Commission (PUC) that they say will enhance customer options for rooftop photovoltaic (PV) systems in the state-- but it also looks at how net metering customers are billed. 

Report: Current energy metrics do nothing to help customer efficiency

Energy usage is largely affected by information received by customers about their own energy usage-- as well as ways to decrease bills. According to a new report, attempts in the past to inform customers have been limited or flawed, and there are numerous ways to improve this system.

DTE investing in renewable neighborhoods

DTE Energy has been using solar energy to power many things in their service area, and their latest project has them powering trash compactors and recycling units with solar. DTE plans to install seven of the Bigbelly units for the pilot program-- which is a part of the utility's Energize Detroit program, and will be installed and managed by Waste Management of Michigan Inc.

The evolution of the electric grid: Balancing a three-legged stool

The evolving grid, the evolving customer, and evolving regulation are all part of a three-legged stool that requires balance, according to IEI. Keeping these three legs in balance will ultimately help drive the sustainable evolution of the electricity grid.

To educate customers on smart grid, first understand who they are

The 2015 Smart Grid Customer Education Awards have been presented by SmartEnergy IP, a division of SmartMark Communications, to those utilities demonstrating excellence in smart grid education. Four utilities received the honor. These award-winning utilities obviously know that customer engagement is key to customer education.