The second solar crowdfunded solar project is being celebrated in California. Developed by RE-volv, the project was made possible by a revolving fund for community-based solar-- the first of its kind in the country.
The first aspect of Customer 2020 predicts that utility customers will likely be fully digital, using a variety of mobile devices for constant connectivity and social interaction. This changing overall lifestyle will likely affect the interactions with their utility, which will be expected to engage customers with options, knowledge, and participation as opposed to being the service provider that's neither seen nor heard.
ComEd is seeking to accelerate the rate at which it is installing smart meters for customers, filing a request with the Illinois Commerce Commission (ICC). The ICC directed ComEd to pursue a shorter timeframe to complete the installation of more than four million smart meters-- aiming for 2018 instead of the scheduled 2021.
Digital devices are a leading driver of electricity consumption in U.S. and California households in particular, according to the Consumer Federation of America (CFA). The study found that electricity demand from computers, monitors, notebooks, game consoles, routers and the like is growing at a faster pace than any other category of U.S. household appliances.
The Association of Energy Services Professionals (AESP) has recognized Nicor Gas for its work on the 6 Million Therm Savings campaign, which promotes a program that helps commercial and industrial customers save energy and reduce greenhouse gas emissions.
Energy companies must embrace advances in technology in order to become leaders-- that is one of the messages TXU Energy's Jennifer Pulliam delivered at Parks Associates' Smart Energy Summit in Austin, Texas.
Satisfaction improved for an impressive 79 of the 93 utility providers included in the study, compared to 2013. However, satisfaction didn't always increase, and those utilities only have themselves to blame.
The demand for drinking water has tripled over the last 30 years along with a growing population. Aqua America, Inc., one of the largest publicly-traded water utilities in the nation, has launched WaterSmart, an interactive program to help the growing consumer base conserve water in their homes and learn about the water treatment process.
The findings of a national survey by Greenberg Quinlan Rosner Research show strong support for the U.S. Environmental Protection Agency's (EPA) efforts to limit carbon pollution from power plants, move away from coal and invest in clean energy.
Customer service is an important part of any utility's business strategy, but it hasn't always landed at the top of the priority list. However, with social media proliferating in recent years-- Facebook, Twitter, Instagram, SnapChat, web portals, texts-- customers are more front and center. Social media is forcing companies to interact with their customers on a daily basis.