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Slideshow:
Can Twitter help your utility succeed?

Utilities provide a service to customers - they keep the lights on. It's no secret, however, that utilities often struggle to understand and engage with their customer base. Over the past few years, utilities have begun embracing social media, especially Twitter, in an effort improve the industry's relationship with customers.
For this slideshow, FierceEnergy talked with two industry analysts and took a look at some of the most effective ways utilities are utilizing Twitter.
Begin the slideshow.
Special Report:
Top 10: 2012 Utility Industry Predictions

By Rick Nicholson, Group Vice President, IDC Energy Insights
At the end of each year IDC Energy Insights develops a list of top 10 predictions for the upcoming year for various industry segments and geographic markets. Predictions typically look beyond just the upcoming year and include a 2-3 year forecast horizon.
View the 2012 predictions.
Also Noted
>What are the implications of big data for electric utilities? Article
>Has the utility market struck a perfect balance between absolute monopoly and extreme competition? Article
>California utilities reach their renewable energy targets a year late. Article
>Smart meters are being called a current day "Big Brother." Article
Cable Industry News
- Consumer groups protest Verizon deals with Comcast, Time Warner, Cox and Bright House
- Google wants satellite farm and cable franchise for Kansas City tests
- FCC recruits cable modem, DSL subscribers for Measuring Broadband America tests
- No Viacom content included in Comcast's Streampix service
- $3,000 DVR lets viewers record 10,000 programs
Telecom Industry News
- Verizon FiOS MDU marketing drive targets young professionals
- Windstream's business, broadband services drive up Q4 and 2011 results
- Google's Iowa satellite farm proposal could be a foundation for video services
- Chile continues to lead Latin America broadband market growth
- Hawaiian Telcom added to Wilshire 5000 Total Market Index

